Notice: Function _load_textdomain_just_in_time was called incorrectly. Translation loading for the insert-headers-and-footers domain was triggered too early. This is usually an indicator for some code in the plugin or theme running too early. Translations should be loaded at the init action or later. Please see Debugging in WordPress for more information. (This message was added in version 6.7.0.) in /home/nbbgroup/oneasia.my/wp-includes/functions.php on line 6131

Notice: Function _load_textdomain_just_in_time was called incorrectly. Translation loading for the wordpress-seo domain was triggered too early. This is usually an indicator for some code in the plugin or theme running too early. Translations should be loaded at the init action or later. Please see Debugging in WordPress for more information. (This message was added in version 6.7.0.) in /home/nbbgroup/oneasia.my/wp-includes/functions.php on line 6131
Support Policy - One Asia Employment Agency

One Asia Employment Agency

Welcome to Agensi Pekerjaan One Asia Sdn Bhd

enquiry@oneasia.my

Search
Close this search box.

Support Policy

Home  >  Support Policy

Scope:

This Support Policy describes the level of support provided for our products and services.

Support Channels:

Support is provided primarily through [email/support ticketing system/phone]. We strive to respond to all support requests within [24/48] hours.

Support Hours:

Support is available during our regular business hours, which are [Monday-Friday, 9:00 AM – 5:00 PM, timezone].

Support Eligibility:

Support is provided to customers with active subscriptions or licenses. We may require proof of purchase to verify eligibility for support.

Exclusions:

Support does not cover assistance with customization or third-party integrations, unless otherwise specified in writing.

Resolution Timeframes:

We aim to resolve support requests promptly and efficiently. However, resolution timeframes may vary depending on the nature and complexity of the issue.

Changes to Support Policy:

We reserve the right to modify or update this Support Policy at any time without prior notice.